Refund policy

Returns

Please inspect your order upon reception and contact us immediately if the item is incorrect, defective, or damaged.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return. Refunds are automatically refunded to the original payment method within 10 business days. 

If you would like to request a return or have any questions, please contact us at hello@royallyrooted.co.uk.